退貨及退款
Returns & Refunds · 最後更新 2026 年 10 月 4 日 / last updated 4 October 2026
取消訂單
訂單於出貨前可隨時取消，已付款項以原付款方式全數退回。已出貨的訂單請按下面退貨安排處理。
損壞、錯誤或短少
收貨後 48 小時內 以 WhatsApp 或電郵通知我們並附上照片。我們會免費更換，或全額退款（包括已付運費），由客戶選擇。來回運費由 BOE 負責。
非質量問題退貨
- 送達後 7 天內可申請退貨；產品須未開封、封條完整、包裝良好並可再次銷售。
- 退回運費由客戶負責，或由我們安排上門收回（HK$60）。退款金額為貨品價值，不包括原訂單運費。
- 已開封的酒類及飲品、糖漿等食品、以及訂造或特別訂購產品，除質量問題外不接受退貨。
- 倉庫搬遷清貨產品同樣適用上述安排。
退款方式及時間
- 信用卡、支付寶、微信支付：收到退貨後 3–5 個工作天內原路退回。
- FPS 轉數快／銀行轉帳：收到退貨後 3 個工作天內轉回付款賬戶，退款後會以 WhatsApp 通知。
Returns & Refunds (English)
Cancellation
Orders can be cancelled at any time before dispatch. Paid orders are refunded in full to the original payment method. Once dispatched, the return rules below apply.
Damaged, incorrect or missing items
Tell us within 48 hours of delivery by WhatsApp or email with photos. We replace the item free of charge or refund in full including delivery, your choice. Return shipping both ways is on us.
Change of mind
- Returns are accepted within 7 days of delivery provided the product is unopened, seals intact, packaging in resaleable condition.
- Return shipping is the customer's cost, or we can collect for HK$60. We refund the goods value; the original delivery fee is not refunded.
- Opened alcohol or drinks, food items such as syrups, and special-order products cannot be returned unless faulty.
- Warehouse Clearance items follow the same rules.
How and when you get your money back
- Card, Alipay, WeChat Pay: refunded to the same method within 3–5 working days of receiving the return.
- FPS / bank transfer: sent back to the paying account within 3 working days of receiving the return; we confirm by WhatsApp.